Aster & Bay

Frequently Asked Questions

If you have a question that is not covered here, please get in touch with us at:

info@asterandbay.com

 

General Policies & FAQ's:

Please be aware of any skin allergies you may have before using our products. If you have a history of sensitivities or allergies, it is a good idea to perform a skin test first. 

If you are pregnant or breastfeeding, please consult your physician before using any products containing essential oils, as there are many herbs and essential oils that are not recommended for use by pregnant and nursing women, infants, and children.

Our products and the information on these pages are not intended to treat, cure, prevent, or diagnose any medical condition and are not a substitute for the medical advice of a trained physician.

Are your products organic?

Many of our ingredients are either organic or wildcrafted. All of our ingredients are sourced from sustainable and responsible partners. Whenever possible, we try to make our products with ingredients that have a low carbon footprint, and therefore we try to use as many UK grown ingredients as possible. For more information about our ingredients, please see our Ingredients page.

Why is my product a different colour than my last bottle?

The colour, texture, and scent of our products reflect the original plant material and therefore may vary slightly from batch to batch. This is completely normal and we consider this to be part of the magic that comes with working with botanical ingredients.  

Where can I try and buy your products in person?

Check out our Stockists page to see if there is retailer near you. Not all of our stockists carry our full line, so it is best to call ahead if you are looking for a particular product. We are adding new stockists worldwide all the time, so check back if A&B is not sold in your town yet! 

Can you mail me samples?

Occasionally we will offer samples as a promotion with purchase. Due to the time and cost involved in producing samples by hand, we typically do not make them. However, for many of our popular products we offer mini sizes for purchase, at a fraction of the cost for the full size product.